Job Description

We're looking for a highly organized, detail-oriented, and flexible EDI and Operations Support Specialist to join our team. This dual-focus role is critical for ensuring smooth daily Electronic Data Interchange (EDI) operations and providing essential administrative and IT support for the office. As an manufacturer's representative agency, we receive a carbon-copy of our client's EDI data, thus the EDI role is the primary focus, but is not a full 40 hour a week position. If you have a solid background in EDI systems and enjoy a dynamic role that keeps you connected to all aspects of the business, we encourage you to apply.

What You’ll Do:

EDI Systems & Support (Primary Focus):

• Monitor and Manage EDI Transactions: Oversee the daily flow of all EDI transactions, ensuring accurate and timely processing.
• System Liaison and Training: Act as a subject matter expert and provide training and guidance on our internal ERP system to internal users.
• Troubleshooting and Support: Provide first-line support for all EDI-related issues, collaborating with internal and external teams to resolve problems efficiently.
• External IT Coordination: Serve as a key liaison between our employees and our external IT firm, managing ticket escalation and communication.
• Onboarding/Offboarding IT Coordination : Coordinate IT setup for all new hires and manage the account and system shut-off process for exiting employees with the external IT agency.

Operations & Administrative Support (Secondary Focus):

• Front-Office Coverage: Cover the reception desk, greet visitors, manage incoming mail, and answer the main office phone.
• Office Management Assistance: Assist with various office management and administrative tasks.
• Operational Flexibility: Be prepared to take on various ad-hoc operations and administrative projects as needed.

Who You Are:

• Education: Bachelor's Degree in Information Technology, Business Systems, or a related field, or equivalent practical experience.
• Experience: Minimum of 2 years of direct EDI experience.
• Technical Skills: Intermediate knowledge and understanding of SQL is required.
• Teamwork: Proven ability to work effectively as part of a team and collaborate with diverse internal and external stakeholders.
• Detail-Oriented: Exceptional attention to detail in monitoring transactions and managing administrative tasks.
• Flexible: Willingness to be cross-trained and adapt to other opportunities and changing priorities within the company.

Job Type: Full-time, In-person in Bloomington, MN

Benefits:

• 401(k)
• Medical & dental insurance
• Paid time off
• Parental leave

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